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Sue Duris is Founder and Principal Consultant of , a consultancy specialising in customer experience (CX) strategy and AI governance. A former Chief Marketing Officer, Sue received her MBA from the University of California, Irvine, and was recently named to CX Network's Top 50 AI Leaders in CX for 2026. She works with organisations across SaaS, FinTech, and financial services to turn customer experience and operations into revenue while managing the risks of AI. Her expertise spans CX transformation, operating-model design, and responsible AI — helping businesses adopt emerging technology in ways that protect customer trust and drive growth. Sue's insight into AI, employability, and the future of work will help ºÚÁÏÉç Business School students understand the capabilities employers increasingly demand and prepare them for a fast-changing, AI-shaped business landscape.

Will Gardner is the Founder of , where he works on how teams and organisations behave — turning friction into traction, so that people mobilise together behind a mission that matters. He advises and coaches leaders of startups and small- and mid-sized businesses, helping them understand their 'human system' and make all the different parts work together brilliantly. Will was formerly VP Global Marketing Strategy at Unilever, and has advised or partnered with with more than 50 leading multinationals including Google, Nike and Salesforce. His insights will provide ºÚÁÏÉç Business School students with a perspective on the human dynamics of businesses and how to navigate them. 

Simon Kelly is an expert in how technology can disrupt traditional industries. He is a business leader from influential tech companies like Accenture, Vodafone, Microsoft, and LinkedIn, and many tech startups. Simon was part of the founding exec team for LinkedIn Europe when it was just a small startup in 2008 and spent eight years growing the business to be ready for IPO and the Microsoft $26bn acquisition. He has been an advisor to many founders of start-up’s and has worked with the ºÚÁÏÉç on improving employability programs. He has also written for Financial Times ('ask the expert' column) and is an economics graduate from Trinity College Dublin and has worked in Silicon Valley (California) and Asia (Singapore). 

Spyros is leading the growth sales team in NTT DATA UK&I. He has been in industry for more than 25 years having held leadership roles in Banking at the beginning of his career and subsequently various consulting and sales leadership roles in PwC, Wipro and Dell. In his current role at NTT DATA, he focuses on building high performing teams who collaborate closely with strategic clients, offering innovative IT services and capabilities to drive tangible business outcomes.  

Originally from Greece, Spyros holds a BA(Hons) in Business from City University in London and an MBA from Cranfield Business School. He has served as a visiting lecturer on the Cranfield MBA programme, authored several papers and thought leadership pieces, and remains actively involved in his community. His contributions include serving as Vice Chair Governor for a local primary school, Team Manager for a swimming club, and official at a local football club.  A keen traveller who has visited more than 60 countries, Spyros enjoys staying active, ocean surfing, and occasionally skydiving from 14,000 feet for charitable causes. 

Tim Fairhurst serves as the Director General at the  (ETOA), the leading trade body representing the travel and tourism industry across Europe. With a deep understanding of policy, regulation, and international market dynamics, Tim has played a key role in shaping industry responses to challenges such as Brexit, digital disruption, and sustainability in tourism. His insights will provide ºÚÁÏÉç Business School students with a critical perspective on global business trends and policy implications.

Trevor To is the Hospitality Leader at , a global architecture, design, and planning firm. With over two decades of experience spanning Europe and Asia, Trevor has led major urban design and workplace transformation projects, helping businesses shape the future of their built environments. His expertise in design innovation and strategic planning will support ºÚÁÏÉç Business School’s focus on sustainability and digital transformation.

Melanie Steel is a seasoned business leader with a proven track record in transformational change, organisational design, and strategic HR leadership. With over 25 years of experience, Melanie has led complex change initiatives across sectors, including financial services, telecoms, and the public sector. Her approach combines deep expertise in human capital strategy with a passion for fostering inclusive, agile work cultures that adapt to evolving business landscapes.